Privacy and Policy

This policy describes Winq’s practices regarding personally identifiable information and data (“Personal Information”). This policy applies to our websites, mobile applications, email and text messages, and social media accounts (the “Winq Platforms”). By utilizing the Winq Platforms, you agree to the terms in this policy as dictated herein.

What We Collect

When you visit the Winq Platforms, we may collect information from you. Some of it may be Personal Information. This information can include search history, IP address, screen resolution, browser used, operating system and settings, access times and referring URL. If you are using a mobile device, we may also collect data that identifies your device, your settings and your location.

If you book a travel product via the Winq Platforms, we may need additional information from you. This information can include your name (and traveler’s name if different), passport number, email address, telephone number, credit card information, billing address, itinerary, and certain loyalty membership information (i.e., frequent flyer details and the like.). You can also choose to store Personal Information in your user account for future bookings.

If you choose to register, we will collect your email address, password and home airport, and other preference information you provide us.

If you give us personal information, you are telling us that the information is true, accurate, complete and current. You are also telling us that you have the authorization to provide it to us.

How We Collect:

We collect your Personal Information directly from you. For example, when you provide us your personal information when you register or book travel.

We also collect your personal information passively. For example, we collect information about you over time and across different Web sites when you visit this Platform. We also use tracking tools like cookies and beacons.

Why We Collect:

Winq collects your data for numerous reasons, each aimed at enhancing your experience while utilizing the Winq Platforms. We do so to: (i) to improve the Winq Platforms and services, to better understand the users of the Winq Platforms and services, to protect our property and to prevent damages to them; (ii) to process your bookings; and, (iii) to display more relevant advertising and recommendations, or suppress advertising and content that you might otherwise find irrelevant.

Additionally, Winq collects your Personal information to contact you, including as follows:

  • To send alerts and notifications you have subscribed to, including on your mobile device and/or tablet;
  • To send you bid updates, notifications, and confirmations;
  • To send you winning bid notifications
  • To send you informational, promotional, and administrative literature
  • To send you marketing emails from Winq regarding our services or those of our partners, should you opt in to receiving such emails from us, have transacted with us, and as permitted by applicable laws.

Your Choices Regarding Information Collection:

Every marketing email has an opt-out URL and you can unsubscribe from such communication at any time. You cannot unsubscribe from servicing emails and administrative messages that are considered part of your account membership, unless you cancel your membership.

Sharing Your Personal Information:

We may share your personal information with our corporate affiliates and with third parties for our legitimate business purposes as permitted by law. For instance, we may share your personal information with partners who perform services on our behalf and have agreed in writing to protect and not further disclose your information.

If you bid and/or book through the Winq Platforms, we may share your personal information with the payment service providers and the travel vendors you have booked with. This can include a myriad of service providers throughout the travel and leisure industries. These third parties will process your personal information as data controllers in accordance with their own privacy policies.

Winq may also share your information as otherwise described to you at the time of collection. For example, if you provide information to enter a contest or sweepstakes, we may share your information with the promotional partners.

If Winq itself (or any part thereof) is sold or otherwise changes control, any new owners would have access to your personal information for the uses set out herein.

If you provide us a review or testimonial of your trip, you authorize us to publish it on all Winq Platforms under the user name you provided. You also authorize us to aggregate it with other reviews.

We may disclose Personal Information if required by law, for example to law enforcement or other authorities. This includes court orders, subpoenas and orders arising from legal processes, and administrative or criminal investigations. We may also disclose your personal information if the disclosure is necessary for the prevention, detection or prosecution of criminal acts or to prevent other damage, or in response to a legal action or to enforce our rights and claims.

We may also share anonymous aggregated usage information with others.

Storage and Protection of Your Personal Information:

Our partners and service providers may be located both in the United States and in other countries. By providing us your Personal Information, you agree that your Personal Information may be transferred to and stored in these countries. These countries may have different and/or less stringent privacy/data protection and data security rules than those of the United States and/or your own country. As a result, your Personal Information may be subject to access requests from governments, courts, or law enforcement in those countries according to laws in those countries.

Winq has a security program intended to keep the personal information stored in our systems protected from unauthorized access and misuse. Our systems are configured with data encryption and constructed to meet industry standards. We also use Secure Socket Layer (SSL) technology that protects the data you send over the Internet.

Unrelated Websites and Platforms:

In the event you click through to any third party websites or other platforms, Winq’s privacy policy does not apply.

Adolescents:

Winq does not knowingly collect personal information from minors. If we become aware that a minor is attempting to submit personal information, we will remove this information from our records. If you are the parent/legal guardian of a minor who has given us personal information, please contact us so we can delete it.

Amendments to the Privacy Policy:

We may modify this Privacy Policy at any time and without prior notice. We will notify you of material changes to how we use your personal information prior to implementing them. We may notify you about such a material change by email or prominent notice on our website. By using our services and Platforms after we post these changes, you indicate you accept them.

Accessing and Amending Your Personal Information:

You can manage your account settings in your account page on the Winq Platforms.

You are entitled at any time to obtain information about all your personal information that we store, in accordance with applicable law and without any fee. However, in certain exceptional cases we may ask you to pay reasonable fee before providing you the requested information if permitted by applicable law. We may request reasonable proof of identity before providing this Personal Information. We may not be able to allow you to access certain Personal Information in some situations. For example, if your Personal Information is connected with Personal Information of other persons, or for legal reasons. In such cases we will provide you with an explanation why you cannot obtain this Personal Information. You can also withdraw your consent to the use of your Personal Information at any time by contacting us. You can demand deletion or rectification of your personal information, however, statutory provisions, especially those affecting Winq’s accounting, processing of claims, and mandatory data retention, may prohibit deletion or anonymization.

To exercise your rights, or if you have questions about our privacy practices or need assistance with exercising or understanding your privacy choices, please contact our Privacy Officer at privacyofficer@winqclub.com or you may write to:

  • Winq Legal Department
  • Attn: Privacy Officer
  • 383 Kingston Avenue
  • Suite 72
  • Brooklyn, New York 11213

Cookies & Tracking Tools:

Winq uses tracking tools such as cookies

We (and/or our partners) utilize certain common tracking tools. We use these tools to collect usage and demographic information about you over time and across different Websites when you use the Winq Platforms. Additionally, Winq also has third parties (e.g. advertisers) that collect personal information this capacity. Tools we use may include browser cookies. Your browser will store these cookies on your computer in a small file.

Winq and its partners may also use web beacons (single pixel GIF images). These web beacons are placed in the code of a Web page or an email newsletter.

By using the Winq Platforms, you give us your free, unambiguous and informed consent to the use of any of the cookies and tracking tools mentioned in this policy.

Winq uses tracking tools for following purposes:

  • To help us recognize your browser, mobile device or the like as a previous visitor. This includes saving and remembering any preferences that may have been set while your browser, mobile device or the like was visiting the Winq Platforms, such as language preferences
  • To track new visitors to the Winq Platforms.
  • To store your username and password if you are a registered Winq user or service provider.
  • To track when you book on service provider or partner websites.
  • To help improve the Winq Platforms and for capacity planning purposes. We and/or our partners and service providers may set analytics cookies. These allow us to gather aggregated or segmented information about the types of visitors that access the Winq Platforms and the pages and advertisements that they view. Winq will not use this information to personally identify you.
  • To work with advertising partners to display targeted advertising and native advertising on the Winq Platforms and third party platforms that you may visit. This targeting may be based on information you submit on the Winq Platforms or third party platforms. This targeting may also be based on your activities or behaviors on the Winq Platforms or third party platforms. We may also obtain information about your browsing history from our business partners.

To learn more about targeted advertising and how you can accept or refuse this type of advertisements, we recommend you visit the following websites:www.aboutads.info/choices or  www.youronlinechoices.eu.

How you can control tracking tools and opt-out of online behavioral advertising:

Your browser may give you the ability to control cookies. How to do this varies from browser to browser. You should view the Help menu on the browser you use for further information.

We may also use Google Analytics to collect demographic and interest data about you (such as age, gender, and interests), including through Google Analytics Demographics and Interest Reporting. You can find out more about Google Analytics and how to opt-out by going here Choices you make are browser and device specific. Some aspects of our site use cookies to function. You may not be able to use these features if you set your device to block cookies. If you block or delete cookies or opt out of online behavioral advertising, not all of the tracking that we have described in this policy will stop.

How Winq responds to “Do Not Track” signals:

Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. These features are not yet uniform, so we are not currently set up to respond to those signals.